FAQ - Frequent questions

Purchase of tickets

• What do I do if my purchase was rejected?
• Can I buy open date tickets or make reservations?
• How to buy my tickets?

Returns

• I can´t return my ticket online, what do I do?
• Can I change my ticket?
• How to return my ticket?

My trip in bus

• Commercial terms
• Is there a cost to buy my ticket online?
• What do I do if the personal data of the passengers is not correct?
• My ticket did nor arrive / I lost my ticket
• What should I present to the drive to travel?
• At the bus terminal: plataforms and how the service is advertised.

Baggage

• Claims, losses or misplacements?
• What is the free baggage allowance for travel ?
• What can I carry in my luggage?

Miniors travel

• What is the free baggage allowance for travel ?
• What can I carry in my luggage?